Support
Have a question about Weight Scale? Find answers below or reach out to us.
Frequently Asked Questions
How accurate is Weight Scale?
Weight Scale uses AI to estimate weights from photos. Every estimate includes a confidence percentage (minimum 80%). For best results, always use reference calibration by placing a coin next to the object. Remember, this is an AI estimation tool — it's not a replacement for precision scales.
How does reference calibration work?
Place a common object of known size (like a coin or credit card) next to the item you want to weigh. The AI uses this reference to better understand the scale of the image, resulting in more accurate weight estimates.
What objects can I weigh?
You can weigh virtually any object that fits in your camera frame — food items, packages, household objects, and more. Accuracy depends on the object's visibility, the quality of your reference calibration, and lighting conditions.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name at the top, select Subscriptions, find Weight Scale, and tap Cancel Subscription. Your access continues until the end of your current billing period.
Is my data private?
Yes. We use anonymous authentication — no personal information is collected. Photos are processed by AI in real-time and are never stored on our servers. See our Privacy Policy for full details.
Still Need Help?
Contact us at contact@lume.gg and we'll get back to you as soon as possible.
contact@lume.gg